How IT Visions’ RA Module keeps Retail Sales Returns Fast & Controlled
Returns just got easier, quicker and more cost effective.
Returns are a fact of life in retail. Whether it’s the wrong item, a damaged delivery, a change-of-mind, or a genuine fault, customers expect the same thing: make it easy and make it quick.
But for retailers, “easy and quick” can quietly become expensive without the right controls. If returns aren’t:
tied to the original POS sale...
stock movements aren’t captured correctly...
credits are issued without clear authorisation...
...returns can erode margin, distort inventory, and create friction between store, stock control, and finance.
Another often-overlooked cost is lost supplier claim-backs. Many suppliers have strict, product-specific return policies meaning different timeframes, required details, and even unique return addresses depending on the item. Without a reliable way to trace each return back to the original sale and capture the necessary information, it’s all too easy to miss a supplier’s terms and end up covering the cost yourself.
Recover costs in line with supplier terms and protect your margin with IT Visions
That’s why we built the IT Visions RA (Return Authority) module: POS-referenced returns with full traceability, helping you process customer returns quickly at the counter while creating a solid foundation for supplier claim-backs—so you can recover costs in line with supplier terms and protect your margin.
Fast Returns, Fewer Errors: “Return by Reference”
To keep the return process efficient at the counter, the system supports Return by Reference, letting staff link the return to the original sale using whichever option is available:
Scan the barcode on the original receipt/report to bring up the sale instantly
Customer lookup (where the sale is linked to a customer account)
Sale lookup history (search by date, store, terminal, staff member, or other sale identifiers depending on your workflow)
Built around POS: Every RA Starts from a Sale Transaction
At IT Visions, the RA process is deliberately grounded in what matters most for accuracy and compliance: the original sale.
That means the RA module works by returning against a completed transaction meaning the return is always tied to what was actually sold, at what price, on what date, and to which customer (if captured).
Once the original transaction is referenced, the RA can be created with the correct sale lines, enabling partial returns and reducing the chance of returning the wrong item or issuing an incorrect credit.
A Controlled Workflow: From Authorisation to Credit
Once the POS transaction is referenced, the RA module supports a structured sequence:
Protect Your Margins with a Structured Return Process
Supplier return conditions are rarely one-size-fits-all.
Many suppliers enforce:
different claim/return windows depending on the product
different return addresses based on category, brand, or fault type
different outcomes (credit, replacement, repair/assessment)
When using IT Visions’ Return Authority module, each RA is tied back to a verified POS sale and captures consistent return information, providing a clean foundation for supplier claim-back processing. This ensures returns are handled within supplier terms, and routed to the correct return location when conditions differ by product line.
Better Reporting, Better Decisions
With consistent capture of return reasons and classifications, retailers can report on:
return volumes and trends over time
the top returned products (and why)
store/region patterns
outstanding or ageing RAs that still require action
Returns become more than admin—they become operational insight.
Ready to make returns faster at the counter and cleaner in the back office? Let’s chat!
With IT Visions, small retailers can think big, sell smart, and stay seamlessly connected across every channel.
For more information on IT Visions Software features please click here.
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Media enquiries: Marc Carswell | Email: marc@itvisions.com.au
About IT Visions
Developed in Australia with local expertise, IT Visions is a fully customisable software solution suite designed with your business in mind.